FAQs

HOW TO MEASURE THE LENGTH OF YOUR HAIR?

Each texture must be measured differently. Our virgin straight hair can be measured by the natural eye from the top of the weft to the ends of the bundle. Our curly textures must be measured by pulling the hair straight. Each bundle will not measure the exact length when it is still wrapped in its band, as tension can affect the fall of each strand.

CAN THE HAIR BE STRAIGHTENED OR CURLED?

Your new virgin hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is important that you use a heat-protectant product, always co-wash your hair, and protect it during sleeping hours.

WHY ARE OUR HAIR EXTENSIONS ONLY OFFERED IN NATURAL BLACK OR BROWN COLORS?

Natural Black and Natural Brown are the natural shades that our donors grow their hair. We do not change or alter the color or texture in any way.

CAN I COLOR MY NEW HAIR?

Of course you can! but any chemical processes are recommended to be done by a professional or at least consulted by one. We understand that this purchase is an investment for you and chemically altering the hair can possibly damage it. Although, our virgin hair extensions can handle a coloring process very well, we still advise you to be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your LUSH HAIR experience. Chemically damaging the hair has no reverse button.

WILL THE HAIR SHED?

There will be minimal shedding just like shedding of your own natural hair. No hair is absolutely perfect. (Any company who states this phrase as a sales pitch is not being honest.) We have reinforced machine wefting, to minimize shedding to nearly none. You may see a few strands here or there, but nothing troubling.

WHAT DOES CO-WASH MEAN?

Co-washing means washing the hair with a conditioner. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with a moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs.

HOW MANY BUNDLES WILL I NEED?

The key to determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks.
For a full sew in weave we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire a hair weave with a lot of volume, you will need 5-6 bundles or 4.5 bundles with a closure. A closure/frontal piece is a great addition to your install, as you will have no leave out. This is considered a full-protected style and none of your hair will be exposed.

DO YOU OFFER REFUNDS OR EXCHANGES?

Unfortunately we do not offer any refunds only exchanges. Please contact us at contact@rinaslush.com and we will be more than happy to assist you.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

Orders generally take about 5 days or less to process depending on order volume, not including the weekend. Once processing is completed your order will be shipped and delivered to you within 2-5 days within the USA.

ARE YOUR EXTENSIONS 100% HUMAN HAIR?

Yes all of our hair extensions are 100% Human Hair.